Service Adviser

Auto Imports is a family owned and operated auto repair shop in South Edmonton. We are a growing company & we need great people to share our vision, our passion and to join us on the journey. Currently we are seeking applications for the position of Service Adviser.

Department: Service

Employment Status: Full Time


  • Greeting and communicating with customers on all aspects of repair
  • Answer telephone promptly and courteously with shop approved greetings
  • Scheduling customer appointments for vehicle routine maintenance and repair service
  • Suggesting products and services to customers as per requirement
  • Sharing product knowledge and technical expertise with customers to build existing and new business
  • Providing quotes and getting customer authorization for work to be performed on vehicles, finalizing sales, and completing customer follow up
  • Providing recommendations based on vehicle assessments
  • Working with a close-knit team and communicating with Technicians
  • Ensuring that all products are billed accurately to the customer
  • Completing proactive calls to customers to determine their satisfaction level with the service received
  • Perform duties or special projects as assigned


  • Customer service & retention
  • European import vehicles
  • Reviews & feedback generation
  • Appointment booking & scheduling


  • Minimum 3 years of experience in the automotive industry and a history of providing exceptional customer service and business support
  • Valid Alberta driver license and a satisfactory driver’s abstract are conditions of employment
  • Ability to work Saturday’s and long hours as required
  • Excellent time management skills
  • Strong interpersonal skills with the ability to work as a team
  • Ability to work well under pressure in a fast-paced, ever-changing and high-volume environment
  • Ability to work with minimal or no supervision
  • Maintain a clean and tidy facility / personal workstation
  • Excellent computer skills are conditions of employment


  • Great discounts for you and your family on tires, parts and mechanical services
  • Full-time job with regular day shifts
  • Ample opportunity for growth. Be in the driver’s seat of your career
  • Supportive team environment and a good hourly rate for the right individual

    Online Employment Application

    We invite you to submit your resume for review and consideration by completing the Employment Application Form below and submitting.